What time is the available class hours ?
Class hours is from 7:00 am to 23:00 (PH time) on weekdays.
Does the class start on the first day of every month?
Classes can be taken from any date the student wants to take except weekends.
What is a trial class?
The trial class is free for you to experience 11talk class before class registration.
Classes are held for 20 minutes, and you can receive feedback from your teacher after class. You can apply for the trial class at the bottom of the homepage.
Please let me know how to take the course.
(1) You can take the course using any of the following: Pines talking homepage, (2) Skype, or (3) Pines English video call application (cell phone).
★ Recommended Class Setting:
On the homepage of the Pines Talking website, you can take course in a more pleasant class environment by using the English video call program exclusive for 11talk students.
【Attending a course using homepage】
1. Log in to the homepage (pinestalking.com)
2. My Page> Click the Class Calendar
3. Click “Enter the class” on your class date
4. Click “OK“ For the installation of our video class program.
5. Automatically enter class/ start class
【Attending a course using Skype】
1. Log in to Skype 5 minutes before the class begins.
2. Accept the Skype contact request from the teacher.
3. If the call comes from your teacher, reply / start the class.
【Attending a course using Pines English video call program application】
1. Log in to Pines English video call program the application at least one minute before class begins.
2. Click the “Participate” button in the course list / Start the class.
( Check the way to download the application here http://pinestalking.com/_UploadFile/Pinestalking- APP.pdf)
*Things to prepare for the class*
・using a laptop or computer
Webcam and headset with microphone
・using a smart phone
Earphone with microphone
What do I need to attend classes?
Prepare a headset with built-in microphone and 2. a webcam.
*For laptop users, prepare a headset with a microphone if your laptop already has a built-in camera
*For cell phone users, prepare earphone with built-in microphone that you use for the call.
What payment methods can I use for my class registration?
You can pay by 1) bank transfer or 2) Credit card.
When you apply for the courses, inform the consultant about the payment method. The consultant will also give other necessary information about fees.
What is more recommended, English audio class or video class?
English video class provides better English learning experience as students could check the expressions of the teachers through facial and mouth movement , so they can improve their participation and understanding. For more effective classes at 11talk, all classes shall be done using video calls.
How do I apply for enrollment?
[Provide this set of information upon applying}]
1) desired class dates:
2) desired class hours (weekdays 7:00 to 23:00 PH Standard time):
3) desired Subjects:
4) desired course (○ month / 0 a week / ○ min. class):
Can I take my English class while staying abroad?
Having a stable internet connection means you can take classes anywhere (anytime between 7 AM-11PM PH time). 11talk students are taking classes while in Canada, Australia, New Zealand, Japan, China, and Taiwan.
Can I use cell phone or a tablet pc?
You can take either (1) Skype or (2) the Pines Video English application if you are taking a course using a cell phone or tablet pc .
【How to Download Skype】
1. Search Skype form Play Store (Android) / App Store (iPhone, iPad) and Download it.
2. If you do not have any account, make one.
【Way to install Pines English video call application】
1. Enter the site using your mobile phone http://pinesschool.svc.saeha.com
2. After selecting the type of your phone either, iPhone / iPad or Android mobile phone, and download it.
3. In the case of iPhone , ResetSettings in the following way click setting -> General -> Device Management -> Click on the name of your development company (SAEHACOMMSCO., LTD) -> Click allow SAEHACOMMSCO., LTD
4. Click on the installed application and enter your User ID / Password login
* Detailed explanation of application can be found at the address below.
Can I change my class or teacher?
Please contact the consultant for the desired class time / desired teacher.
【Inquiries】Telephone inquiries: 1644-4518
Kakao Talk: pinestalking
What happens to my class if I cannot attend classes due to my personal circumstances?
If you are unable to attend classes due to your personal circumstances, you can cancel your class by using the class reservation system from our homepage.
You can also send a message or contact the consultant so you can arrange for a make up class. Make up class shall only be given within the course duration.
Do you have classes on holidays?
Yes, we do have except New Year’s Day and Chuseok Day .
However, we are closed during National Philippine holidays and Korean New Year and Chuseok holidays. Information shall be disseminated to students for cancellation of classes.
*We are closed on Saturdays and Sundays.
Can I get a receipt for submission to my company?
Yes. You can print your receipt directly from My Page.